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[SOLVED] USB HP Optical Mouse issue and Windows 7/8/10 strange issue - Windows 8 Forum. |
Sunday, August 21, 2022
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Had this problem after installing the latest Windows 10 update. Seem to have a problem with the touchpad and external mouse I use. Periodically and unprovoked the cursor on screen will click and move around vertically. The only way to stop this is if I hold a finger on the touchpad.
No remedy. Reached out to Microsoft since they corrected the issue aftera previous update but it's appeared again. After reaching out to Microsoft support, they suggest:. HP has no solutions for updated driver compatibility. Anything you suggest? I understand that you are facing the issue with the touchpad driver, need not worry I'll be glad to assist you. First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally,.
If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement.
I recommend you to uninstall any generic synaptic drivers showing up for the touchpad if available under hidden devices from the device manager:. Troubleshoot the devices and drivers in Device Manager. If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers! Raj I am an HP Employee. Are you facing this issue after an update?
This isn't something that I can create and apply as a patch on my end as they need to come from HP. How long are you facing this issue? This issue was ongoing about 8 months ago until it was resolved by reinstalling Windows 10 and updating the touchpad drivers. Then it's appeared recently but nothing I've done on my own or with Microsoft has corrected it. Have you tried to do any changes in the settings? Somewhat vague question as there's settings for a lot of things.
To work best as a team, will you clarify? I've diabled the touchpad, checked for Windows updates and touchpad driver updates. I've adjusted the sensitivity of touchpad. Tried only using touchpad and no external wireless mouse. No relef yet. Under this category, right click on your Synaptics Touchpad driver and click on Uninstall. You may be required to confirm the uninstallation.
Check the box next to "Delete the driver software for this device" and click OK button. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
Your Component Tests menu might be different, depending on the components installed on your computer. Select the test you want to run, and then click Run once. Follow the instructions to complete the test. Hi Raj Appreciate the additional steps of uninstalling and testing the touchpad. The problem with the cursor being skittish still is present. Hope it helps to visually see what's happening.
The movement stops if I hold my finger on the touchpad. Raj followed your suggested steps and the touchpad test was cleared as working and functional. Updated the firmware BIOS and will see if the concern persists. I come bearing bad news. The glitch still is happening; possibly even worse as the cursor now righ-clicks previously it would only left-click.
Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Fix Windows 10 Update Issues. Create an account on the HP Community to personalize your profile and ask a question.
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
All forum topics Previous Topic Next Topic. New member. Message 1 of HP Recommended. Operating System: Microsoft Windows 10 bit. After reaching out to Microsoft support, they suggest: "With the PC that you have, the touchpad driver for Windows 10 is not available, the touchpad will only be listed as downloadable if we change the version of Windows from HP website to Windows 8.
Tags 2. HP Support Agent. Message 2 of To provide you with an accurate solution, I'll need a few more details: Are you facing this issue after an update? First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement.
When you finish troubleshooting, close Device Manager. Have a great day! Message 3 of Appreciate the reply raj To answer your questions, Are you facing this issue after an update? Message 4 of Uninstall the touchpad drivers from the device manager. In the device manager, expand category "Mice and other pointing devices". Do not perform any manual upgrades to the driver until it does automatically And check if this works, if not follow the below steps and run the Mouse and touchpad test.
Follow steps to open the Component Tests menu. Hold the power button for at least five seconds to turn off the computer. On the main menu, click Component Tests. Let me know how it goes! Message 5 of HP Touchpad moving Unprovoked. Message 6 of Could you please help me with the result on the Touch pad test. Keep me posted, how it goes! Message 7 of Message 8 of I'll be glad to assist you if you need further assistance. Message 9 of What's your suggested steps raj? Message 10 of I have sent you a private message, for more details that cannot be shared in a public post.
Can you please check your inbox on the forums page for the private message. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". By using this site, you accept the Terms of Use and Rules of Participation.
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